Privacy Policy
Bullion Desk is operated by DIAVO JEWELS PRIVATE LIMITED. We respect the privacy of visitors and customers who use our website, contact our team or access our connected account and bullion trading services.
This page describes the information involved in those activities, why it is needed and how to contact us about its handling.
Information We Collect
The information you give us depends on the service you use. An enquiry, account application, verification request or trading instruction may include:
- Your name, firm name, telephone number, email address and postal address.
- Account identifiers, login information, product selections, orders, trades and booking instructions.
- Enquiry text, correspondence, transaction references and details needed to investigate a support request.
- Identity, business, tax or banking information and documents submitted for KYC or other applicable verification.
Automatically Collected Information
When your browser connects to the website or its service providers, technical records may include your IP address, browser and device details, requested pages, referral information and request times. Such records can help diagnose faults, maintain availability and investigate suspicious activity.
How We Use Information
Customer information supports the services you request and the administration of our business. Its uses may include:
- Answering enquiries and providing product, quotation or account assistance.
- Verifying customers, enabling account access and processing trading or order instructions.
- Communicating about bookings, transactions, service changes and requested rate updates.
- Keeping transaction, billing and accounting records and addressing applicable compliance requirements.
- Resolving complaints, investigating misuse and maintaining the website and connected services.
Trading and Order Services
Login and trading requests are sent to the configured Bullion Desk account services. These services handle authentication, order instructions and related account activity. The website also requests current quotations and available order quantities from its connected service providers.
Protect your password, OTP and other account credentials. If you suspect that someone else has accessed your account, contact the booking desk promptly.
Disclosure of Information
We do not sell or trade personal information. Information may be disclosed when needed to provide a requested service, complete a business transaction or meet an applicable legal obligation. Recipients may include:
- Providers supporting hosting, communications, account access, trading services or customer support.
- Banks, accountants, auditors and professional advisers involved in a relevant transaction or business requirement.
- Authorities entitled to request information, or parties assisting with fraud investigations, disputes or the protection of customers and services.
Cookies and Similar Technologies
The website uses browser local storage for service settings and session storage for signed-in account details. Login information is held within the current browser tab; signing out clears the account session. You can clear or restrict browser storage in your browser settings, although this may prevent account features from working.
External websites and services linked from this site may use cookies or other storage according to their own policies.
Data Security
We take reasonable precautions to protect information handled through our services. No online system provides an absolute guarantee against loss, misuse or unauthorized access. Use a trusted device and connection, and avoid sending sensitive account information through unsecured channels.
Data Retention
Information may be retained while it is needed for customer service, transactions, business records, accounting, dispute handling or applicable legal requirements. Retention can depend on the type of record and the obligations associated with it. Browser session storage also ends when the relevant tab or browsing session is closed.
Your Choices
Contact us if your details need correcting, you wish to change your communication preferences or you have a question about privacy. We may need to verify your identity before dealing with an account-related request. Some records may still need to be kept for transaction, accounting or legal reasons.
The website contact form prepares a WhatsApp enquiry for you to review before sending. You choose whether to send that message.
Third-Party Links
Links to WhatsApp, maps, charts or other external platforms take you to services operated by other organizations. Review their privacy terms before sharing information with them. Their content and information practices are outside Bullion Desk's control.
Policy Updates
We may revise this page when our services or information-handling arrangements change. The current version will be available here. Please revisit it when you need to understand how the website handles your information.
Contact Us
Bullion Desk
Operated by DIAVO JEWELS PRIVATE LIMITED
2nd Floor, Plot no 35-36, Madhuram Tower,
Kanth Road, Civil Lines, Moradabad,
Uttar Pradesh – 244001
Phone: 9412664069
WhatsApp: 9412664069
GSTIN: 09AAJCD9028M1Z1